FAQ

Ordering & the product

What's included when I order the bundle?
One velyras pop-up wallet (carbon-fibre aluminium, RFID-blocking) and one tracker card that pairs with Apple Find My.

Does the tracker card work with Android?
Not currently — it pairs with Apple's Find My network only, so it needs an iPhone.

How do I set up the tracker card?
Open Find My on your iPhone, tap "+", and follow the pairing steps. It takes a couple of minutes — see our How It Works page for the full walkthrough.

Does the tracker card need charging?
No — it runs on 3x replaceable CR2016 batteries, rated for around 2 years before they need swapping.

How many cards does the wallet hold?
Up to 10 cards and 8 banknotes.

I lost my tracker card — can I buy a replacement?
Yes — the tracker card is also sold separately as a Spare or Replacement

Shipping & delivery

How long does delivery take?
The delivery takes 4-10 days. 

Which countries do you ship to?
Europe, North America, and Australasia.

Returns & refunds

What's your return policy?
We offer a 30-day return policy from the date you receive your item. Your item needs to be unworn, unused, and in its original packaging, with proof of purchase. Email hello@velyras.co with your order number to start a return.

What if my order arrives damaged or wrong?
Contact us straight away at hello@velyras.co and we'll sort it.

I'm in the EU — do I get extra return rights?
Yes — EU customers have a 14-day cooling-off period and can cancel or return for any reason, no justification needed.